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FAQ


These FAQ's should help some of the main questions we get asked, although feel free to get in touch via rentals@timbermill.com.au with anything else.
Do you offer delivery & pickup?

We offer delivery and pickup within the Greater Sydney region.

We offer delivery 7 days a week.

We offer 3 hour delivery windows of 8am-11am, 11am-2pm, 2pm-5pm, or 5pm-8pm.

Our drivers can arrive ANYTIME during this window. 

Time specific delivery is also available but additional charges apply.

Weekend or night time delivery incurs additional charges.

Delivery starts from $180 inc gst per way during Monday to Friday, within a 3 hour window and 30km of Marrickville, NSW.

Setup is not included as standard.

Pickup/dry hire is available from our warehouse in Marrickville. This is available Monday to Friday 9am-3pm only; it is the responsibility of the client to provide appropriate vehicles, labour for loading, straps for transport. 

I live out of Sydney, can I still hire from you?

At the moment our delivery service only extends to the Greater Sydney region but you're always welcome to collect and return from us yourself so you can hire a truck or arrange for your own delivery/freight services to take the items further than just Greater Sydney.

What is your standard hire period?

Our standard hire charge period covers a four day hire.  

What are your standard payment terms and methods?

We currently accept EFT transfer or credit card payments. All payment details can be found on your invoice. Please use your invoice number as a reference in all situations.

What if I need to change my order?

You're welcome to adjust your order, we will always work with you to try to accomodate any changes.

Although please note, we cannot guarantee availability.

We cannot reduce an order below the original 50% paid deposit amount.

What is your cancellation policy?

We understand that sometimes the unexpected happens and we will try and be as accommodating as possible in cancelling your order, but please note the 50% deposit is non-refundable in all situations.

What are the dimensions of your furniture items?

All the dimensions of the items can be found on the website product listing.

If you need any additional dimensions please reach out to our team.

Some of our items are flat packed, this will be noted on the product description if this is the case.

It is the responsibility of the client to confirm the items can fit.

If an item requires setup then we will link you to a video link for setting up.

All items are designed to have a simple setup process.

How do I place an order?

To obtain a quote please add the items you're after to your 'wishlist'.

Once you're finished please head to your wishlist, enter your event and contact details and click submit.

Someone from our team will be in touch within latest 48 hours (M-F) with a quote document/ or with any questions required to prepare a quote.

Alternatively, you're welcome to email your general enquiry to rentals@timbermill.com.au

What is your booking process?

Once you have a quote, to confirm an order please accept the Rental quote via the online link.

This enables us to process your order into an invoice.

Your account manage will also be in touch to confirm all is ok after you accept your quote.

If your job is over 14 days away you will be required to pay a 50% deposit to confirm the order (and lock in your items).

Final payment is due 14 days prior.If your job is 14 days or under full payment is required to confirm the order. 

Please note, in all cases nothing will leave the Timbermill warehouse until full payment is recieved.

Do you hold items?

No availability is confirmed until a 50% deposit payment (or full payment if job is within 14 days) has been made. 

Do you offer trade discounts?

No we don't. All pricing is as per the website.

What happens if something is lost or damaged?

It is the responsibility of the hirer to pay Timbermill the full cost of restoring the items to good condition, or replacement value if the items are returned either damaged or lost.

What if it rains on the day of my event?

Unfortunately we are unable to provide a refund in the event of inclement weather. If your event is outdoors we recommend a backup plan in all situations.

Is your furniture outdoor suitable?

Whilst we love seeing you use the furniture outdoors in good weather please keep in mind our furniture items are not waterproof and under no circumstances can it be left outdoors in the rain.  

Any damage caused by wet weather will render the client liable for charges to repair or replace items.